Valeen D. Robertson

E-mail: vrobertson2@excite.com
Web Page: http://pinayv.tripod.com

Education:

California State University, Chico
Bachelor of Arts, English - May 1998
Minor: American Studies


Internship Experience:

Copyeditor: CSU, Chico History Faculty Newsletter
Spring 1998


Employment Experience:

Beatnik, Inc.
Phone: 650.295.2300
Title: Receptionist
Employment Dates: December 1999 to Present
Supervisor: Linda Powers, Executive Assistant
Duties:

Answer and direct incoming calls to appropriate person/department through Shoreline Teleworks computer program
Shipping of all packages using UPS WorldShip software
Approve and research all UPS weekly bills
Greet visitors
Data entry using Great Plains Dynamics accounting software
Sort and distribute mail and deliveries
Other miscellaneous A/P duties
More duties TBA

PageNet of San Francisco, San Mateo Office
Phone: 650.341.4949
Title: Operator for San Mateo/San Francisco offices
Employment Dates: August 1998 to December 1999
Supervisor: Debbie Sheehan, Administrative Manager
Duties:

Answer and direct all incoming calls to appropriate department
Greet and direct all visitors
Sort mail
Microsoft Office 97 (Word, Excel, Power Point)
Compose and edit letters, reports, proposals, flyers, and other business correspondence
Microsoft Outlook 97 e-mail messaging
Alpha page (text page) account and sales reps using PageNet paging software
Change NT server back-up tapes
Look-up customer accounts on company Unix-based records system
Basic knowledge of existing, new, and future paging and advanced wireless products

History Department of California State University, Chico
Phone: 530.898.5366
Title: Student Assistant
Employment Dates: August 1995 to May 1998
Supervisor: Claudia Beaty, Department Secretary
Duties:
Administrative support for entire department of 30+ professors and lecturers:

Type all tests and miscellaneous business correspondence, sort mail, filing, all print orders, travel arrangements, travel reimbursements, text orders, faxing, photocopying, professors' schedule cards, office machine assistance, shipping, computer and word processing assistance
Administrative support for department secretary:
Macintosh and PC word processing and data entry (Word 6.1 and 5.1, Excel), university network data entry (SIS+), 2-line telephone system, research on web, Microsoft Outlook email messaging, answer department email, department flyers on PageMaker, greet and direct all students and visitors, answer any questions, maintenance of department web page, petty cash reimbursement, filing, photocopying, ordering of all office supplies using online campus system

Butte Community College, Office of School Relations
Phone: 530.895.2453
Title: Student Assistant
Employment Dates: June 1994 to May 1995
Supervisor: Lena Newman, Coordinator of School Relations Program
Duties:

Macintosh word processing and data entry (Word 5.1, Excel)
Campus network data entry (VAX)
5-line telephone system
Typing
Filing
Reports and print orders
Travel arrangements

Foothill Management/California Park Development
Phone: 530.895.1744
Title: Clerical Assistant/Receptionist
Employment Dates: August 1992 to May 1993
Supervisor: Nancy Epperheimer, Vice President
Duties:
Administrative support for all executives and secretaries:

Type and edit letters, proposals, and other business correspondence; 2-line telephone system; extensive filing system; data entry in Word Perfect; open and sort all incoming mail; greet and direct visitors; assist in sales and demo packages and presentations


Special Skills:
PC and Macintosh word processing and data entry
Polished business writing and editing skills
MS Office 97 and 2000 (Word, Excel)
MS PowerPoint 97
Adobe PageMaker
Unix and Unix-based email messaging (Pine)
HTML
Netscape Communicator 4.05, Internet Explorer 5.0
Shoreline Teleworks software
MS Outlook e-mail messaging
Eudora Pro e-mail messaging
UPS OnLine WorldShip software
Great Plains Dynamics accounting software
Memberships:
Lifetime Member of the Golden Key National Honor Society
Alumni Member of the CSU, Chico Alumni Association
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